General

Where can Swype be purchased and downloaded?

Swype is not available for purchase and download via Google Play or any other app store at this point in time. We do offer a beta version of Swype for Android users. You can read more about the Swype Beta program here.

Will the Swype team be providing dedicated tech support to end users?

While we do not offer dedicated, 24/7 tech support, we invite users of Swype to visit the Swype Forum and share bug reports, discuss feature requests, and communicate with other fans of Swype. Members of the Swype Community Management team will visit the Swype Forum on a regular basis and engage with end users.

What is Swype Connect and how does it affect my privacy?

For a description of what Swype Connect is, what it does, and how we handle your privacy, please see this thread on the Swype Forum.

Swype Beta

When will Swype be out of 'beta' stage and into 'final' stage?

The Swype Beta program is designed to not end because it is a perpetual beta. While many beta programs are intended to end after a 'final' version of the software is released, perpetual beta programs are designed to supplement ongoing development efforts. In the case of Swype, this means that while we ship the Swype software to OEMs for pre-install, the Swype Beta program occurs in parallel and free of charge to end users. In short, the Swype Beta is here to stay!

I'm told that my phone is not an Android device, even though it is! What do I do?

It is likely you are using a third-party browser that is not properly configured to allow detection of OS type. Please use the default Android browser and try again.

I never received an email with an activation code for Personal Dictionary Backup & Sync. Now what?

First, please check your spam/junk folders - it's possible the email was sent, but sorted as spam. If you have verified the email was not marked as spam, do you require verification of email addresses before accepting them? If so, please whitelist connect@swype.com. Finally, you can simply command Swype Connect to resend your activation code by pressing "Resend code" located in Swype Settings > Swype Connect > Enter activation code.

Why didn't the activation code that was sent to me via email work?

Please verify that you entered the code correctly. You can resend the activation code via Swype Settings > Swype Connect > Enter activation code > Resend code. For a walk-through of Personal Dictionary Backup & Sync activation, please click here.

My Personal Dictionary didn't backup. What happened?

Please ensure that you have opted-in to Swype's Personal Dictionary Backup & Sync service via Swype Settings > Swype Connect, that you have entered your activation code correctly, and that the "Backup & Sync" checkbox is enabled. Then, press the "Backup now" button in Swype Settings > Swype Connect > [Username].

Words that I sync between devices don't appear in real time. Why is this?

Please verify that you have opted-in to the Personal Dictionary Backup & Sync service on all affected devices and have enabled the "Backup & Sync" checkbox as described in the previous answer. Then, ensure that your device has a strong and stable connection to a cellular or WiFi signal - words will not sync if your connection is unreliable!

Which languages are supported in the Swype Beta version? What about Dragon Dictation language support?

For a complete list of languages supported in the current version of Swype Beta, please click here.

How do I download additional languages in the Swype Beta version?

To download additional languages in the Swype Beta version, navigate to Swype Settings > Language Options > Download languages, and select the languages you wish to install.

Can I speak commands and punctuations when I use Dragon Dictation?

Yes. If you want to have punctuation in your dictation results, you can speak them by saying "comma", "period", etc. Some special symbols such as "$", "%" are automatically placed in context. You can also perform some basic text commands by speaking them. For example, you can say "New Paragraph" to have a new paragraph in your dictation. For a list of commonly used commands and punctuations, please check the "Features and Usage" section of the Dragon Dictation FAQ, located here.

Do I need an internet, data plan, or WiFi connection to participate in the Swype Beta program?

The following Swype Beta features require a connection to the internet, either through a cellular data plan or Wi-Fi connection:

• Dragon Dictation
• Language downloads
• Automatic updates

I forgot my Swype Beta user account password!

User accounts are no longer required for the download and installation of the publicly available version of Swype Beta - simply click here to download!

My question isn't answered here. How can I get additional help?

While we do not offer dedicated support for the Swype Beta program, we've set up a Swype Forum where end users can discuss issues among themselves, ask for help, and occasionally get feedback from the Swype team. Just head over to the Swype Forum, register an account, read through all of the help topics we've already posted, and make a post in the appropriate section if your question is not covered already. We look forward to seeing you there!